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08 January 2019 11:38
Family Business Brings Komala Inggarwati to Earn Doctorate Degree

Family Business Brings Komala Inggarwati to Earn Doctorate Degree

Her dissertation about the conflict dynamics in family businesses in Indonesia successfully brought Komala Inggarwati, SE.,MM., M.Bus., to earn a Doctor of Philosophy Degree in Management from the Queensland University of Technology Business School, Brisbane, Australia.

When met at a particular occasion, Komala, who is a permanent lecturer of the Universitas Kristen Satya Wacana (UKSW) Economics and Business Faculty (FEB), stated that in order to finish her dissertation, she had to conduct research three times on fifty-three family companies in various regions in Indonesia. Komala, who also is the Head of the UKSW Quality Assurance and Internal Audit Institution (LPMAI), considers that it is interesting to research about family businesses.

“In developing countries, the economic markets are generally controlled by family businesses. The large number of family businesses certainly greatly contributes to the economy. However, there are many family firms which are unsustainable and become bankrupt. One of the reasons is due to conflicts between family members who are involved in the company,” explained the founder of the UKSW family business study center.

In her dissertation titled The dynamics of family business conflict: The underlying factors, parties’ conflict behavior, and role of non-family executives in Indonesia, Komala focused on the factors which trigger conflict escalation and de-escalation, including family member behavior in handling a conflict, as well as the role of non-family executives in a conflict.

Through this research, Komala concluded that conflict escalation between family members in a firm tends to occur due to the involvement of personal problems outside of business issues, aggressive behavior, and/or passive-aggressive behavior in dealing with conflict, as well as the involvement of non-family executives as message conveyors and a “just so it pleases you” attitude, which has the potential to cause misunderstandings between family members.

“In spite of this, the role of non-family executives as mediators and peacekeepers can reduce conflict tension in a family firm. I was able to get these results by doing research on 88 respondents who consisted of 60 family members and 28 non-family members,” stated this recipient of a doctoral scholarship from Queensland University of Technology.

Komala, who also received a scholarship from Queensland University of Technology, officially graduated on 15 December 2018. Her dissertation was supervised by Associate Professor Artemis Chang Roxanne Zolin, BBus (Mgt), MBA, MA, PhD, as well as examined by Dr. Mervyn Morris and Associate Professor Amisha Mehta. (at/chis/upk_bpha/photo:doc.personal).